Downtown Grand FAQs
What time is check in?
Check in is at 3:00 pm
What time is check out?
Check out is at 11:00 am
Do you charge for parking?
Parking is always complimentary for hotel guests. For non-hotel guests, we validate parking for guests who spend $25 at any of the on-property restaurants. Our parking garage can accommodate vehicles up to 7ft. Otherwise, prices for parking are:
- 0-2 hours: $6
- 2-4 hours: $8
- 4-8 hours: $10
- 8-24 hours: $12
- 0-24 hours: $15/day
Valet parking is also available with daily fee. Valet can accommodate most vehicles taller than 7ft.
Do you charge a resort fee?
We do charge a resort fee. The resort fee comes to $33.84/day after tax. The resort fee includes access to the Citrus Grand Pool Deck, WiFi connection throughout the property, access to the fitness center, and complimentary self-parking as well as other amenities.
Can I check in early?
Early check-in is based on availability as early as 9 am. You may call the front desk to see if early check-in is available. There is a $15 early check-in fee.
Do you offer late check-out?
Late check-out is based on availability. You may call the front desk on the day of check-out to see if late check-out is available. Charges may apply.
What is the cancellation policy?
Cancellation policy is 24 hours in advance for full refund.
What is the minimum age for check-in?
The minimum age for check-in is 21.
Are there smoking rooms?
Smoking rooms are available upon request depending on availability.
Do you allow pets?
Service animals are always welcome, but the Downtown Grand does allows non-service dogs in certain rooms of the hotel.
Do you have free WiFi?
WiFi is included in the resort fee.
What are the hours of your Fitness Center?
The fitness center is open 24 hours a day.
Do you provide transportation to the airport?
Downtown Grand does not provide transportation to and from the airport. We recommend using a local company or a rideshare service. The Rideshare pick up is located on 3rd Street.
What Floors are Your Ice Machines Located?
- Casino Tower – Floors 5, 7, 9, 11, 12, 14, 16, 18
- Grand Tower – Floors 7, 10, 12, 15, 20, 23, 25
- Gallery Tower – All Floors
Am I Able to Reach out to Someone If I Left Something Behind in the Hotel Room?
Yes, please fill out this report and we will work to locate your belongings and get back to you ASAP.
#GOODCLEANFUN policy which outlines the operational measures taken based on directives from the Southern Nevada Health District (SNHD), Centers for Disease Control (CDC) and Nevada Gaming Control Board.
In addition, you’ll find answers to some of our frequently asked questions below.
How have cleaning and sanitization procedures been updated?
To enhance the safety of visitors and staff, we use disinfectant products that meet Environmental Protection Agency (EPA) guidelines for use against viruses, bacteria, and other airborne and blood-borne pathogens. We have increased our environmental cleaning schedule and enhanced our operating procedures regarding cleaning and disinfectant usage. Disinfectants will be utilized throughout the property in the cleaning of our guest rooms, casino, hotel lobby, meeting rooms, food & beverage outlets, public spaces and back of house areas.
What can guests expect when entering Downtown Grand?
Guests arriving at the property will be screened by our internal security department in a non-invasive manner utilizing FDA approved thermometer guns to ensure temperatures of 100.4 F or less. The frequency of cleaning and disinfecting by dedicated staff has been increased in all public areas utilizing environmentally approved products that are CDC, SNHD and/or OSHA compliant.
What is the policy for wearing a mask? Is it optional?
Masks are mandatory in all areas and will be provided upon request.
What precautions will employees be taking to ensure the safety of Downtown Grand guests?
Downtown Grand employees will be mandated to wear approved personal protective equipment (PPE) while working. All employees will attend a mandatory reorientation on all new procedures and protocols with an emphasis on social distancing, proper use of PPE, safety and sanitation standards and proper response to any potential cases of virus infection on the property. Shared tools and equipment will be sanitized before, during and after each shift or when the equipment is transferred to a new employee. Frequent handwashing with soap and hot water will be mandated during shifts, before and after breaks, and any other activities that require extensive guest and staff interaction.
Are you providing guests with anything to protect themselves and others?
Masks are mandatory in all areas and will be provided upon request. Sanitizer stations and individual hand wipes will be widely available throughout the Downtown Grand property. All elevator and escalator landings will be equipped with sanitizer stations and distancing signage.
Casino / Slot Machines & Video Poker
How are you implementing social distancing in the casino?
Casino Operations will include table game spacing with limits of 3 players per table, every other slot machine shut off and chair removed, and plexi-barriers at our Players Club booth and casino cage. Guests and staff will be required to maintain six feet of social distancing in all public areas. Additionally, we have implemented new operating procedures for dealers and management staff to ensure a well-sanitized gaming floor. The procedures include the use of PPE, mask and gloves for staff and masks for guests. Numerous sanitizer stations and distancing signage have been added to the gaming floor as well.
What additional cleaning procedures can I expect while staying at Downtown Grand?
Our award-winning housekeeping team practices stringent cleaning and disinfecting protocols, and have implemented the following actions:
- Enhanced guest room attendant training
- Our housekeeping team conducts a cleaning and disinfects your entire room before arrival, meeting or exceeding CDC guidelines.
- Utilization of electrostatic sprayers
- New technologies, including UV guns, to improve cleaning
- To ensure your safety and the safety of our team members we will not enter occupied hotel rooms during your stay
- Collateral in the guest rooms such as magazines, menus, etc. have been removed and digitized in our in-room TV Entertainment Centers
Special requests for towels, pillows, amenities, etc. are available for delivery 24 hours a day.
Are you limiting the number of people who can stay in the hotel?
Upon check out, guest rooms will not be re-occupied for 24 hours to allow for extensive sanitizing. In addition, every other room on a guest floor will remain vacant, occupancy permitting.
Do you offer a check-in process that limits person-to-person contact?
A non-contact check-in process will be made available to all guests if they prefer. In addition, hotel reception areas will include a minimum of six feet of distancing designated with signage for queuing, along with plexi-barriers at the front desk.
Restaurants / Bars
Which Downtown Grand restaurants have reopened?
What new health and safety protocols are being implemented in your restaurants?
The Downtown Grand meets or exceeds guidelines from the FDA Food Code, SNHD Food Regulations, and Nevada Revised Statutes. We follow sanitation guidelines and utilize training aides backed by SNHD and the National Restaurant Association. To address the current situation, menus have been slightly altered to ensure efficiency and minimize risk. In addition, outlet hours are adjusted to provide downtime for extensive sanitizing and increased staff training.
Will seating be limited in these restaurants?
Food & Beverage outlets at Downtown Grand will operate under reduced capacity in order to meet safe distancing guidelines. All restaurants and bars will have seating reduced by a minimum of 50% to ensure six feet of space between patrons.
What types of health and safety protocols are being implemented at the pool?
Pool cabanas, lounge chairs and bar seating at the Citrus Grand Pool Deck will be re-configured to allow for six feet of separation between guests.
Are you limiting the number of people who can be in the pool area at one time?
Permitted occupancy might fluctuate based on current social distancing guidelines.