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Downtown Grand FAQs


Hotel FAQs

What time is check in?

Check in is at 3:00 pm

What time is check out?

Check out is at 11:00 am

Do you charge for parking or valet?

Parking is always complimentary for hotel guests. For non-hotel guests, we validate parking for guests who spend $25 at any of the on-property restaurants. Our parking garage can accommodate vehicles up to 7ft. Otherwise, prices for parking are:

Monday-Thursday:

  • 0-2 hours: $6
  • 2-4 hours: $8
  • 4-8 hours: $10
  • 8-24 hours: $12

Friday-Sunday:

  • 0-24 hours: $15/day

Las Vegas Public Parking is also available and can get accessed through flowbirdapp.com.

Valet Hours of Operation:

  • Thursday 12pm-Monday 12pm
  • Tuesday and Wednesday valet is closed

Valet Price:

  • $9 per night for overnight guests
  • $15 for visitors
  • Valet can be validated for guests who spend $25 at Triple George Grill or those who earn 500 points in the casino.

Do you charge a resort fee?

We do charge a resort fee. The resort fee comes to $33.84/day after tax. The resort fee includes access to the Citrus Grand Pool Deck, WiFi connection throughout the property, access to the fitness center, and complimentary self-parking as well as other amenities.

Can I check in early?

Early check-in begins at 1pm for a fee of $15 + tax. Based on availability.

Do you offer late check-out?

Late check-out is based on availability. You may call the front desk on the day of check-out to see if late check-out is available. Charges may apply.

What is the cancellation policy?

For direct bookings, the cancellation policy is 24 hours in advance for a full refund. For those reservations not booked directly, please reach out to the third party for their cancellation policy.

What is the minimum age for check-in?

The minimum age for check-in is 21.

Are there smoking rooms?

Smoking rooms are available upon request depending on availability. Marijuana is prohibited at all times.

Do you allow pets?

We do have special dog-friendly rooms available for guests and their pets. Service animals are always welcome and the Downtown Grand does allow non-service dogs in deluxe room types for a $50 daily fee.

Do you have free WiFi?

WiFi is included in the resort fee.

What are the hours of your Fitness Center?

The fitness center is open 24 hours a day.

Do you provide transportation to the airport?

Downtown Grand does not provide transportation to and from the airport. We recommend using a local company or a rideshare service. The Rideshare pick up is located on 3rd Street.

What Floors are Your Ice Machines Located?

  • Casino Tower – Floors 5, 7, 9, 11, 12, 14, 16, 18
  • Grand Tower – Floors 7, 10, 12, 15, 20, 23, 25
  • Gallery Tower – All Floors

 

Am I Able to Reach out to Someone If I Left Something Behind in the Hotel Room?

Yes, please fill out this report and we will work to locate your belongings and get back to you ASAP.

Can I receive packages during my stay?

Yes, you are able to receive three packages 0lbs-15lbs for no charge, and after the third package there is a fee per package:

  • 0 to 15lbs = $5.00 per package (Includes letter size envelopes)
  • 16 to 30lbs = $10.00 per package
  • 31 to 50lbs = $12.00 per package
  • 51 to 75lbs = $25.00 per package
  • 76 to 100lbs = $30.00 per package

Please make sure that the name of the package matches the name of your reservation.

 

COVID-19 Safety

How have cleaning and sanitization procedures been updated?

To enhance the safety of visitors and staff, we use disinfectant products that meet Environmental Protection Agency (EPA) guidelines for use against viruses, bacteria, and other airborne and blood-borne pathogens. We have increased our environmental cleaning schedule and enhanced our operating procedures regarding cleaning and disinfectant usage. Disinfectants will be utilized throughout the property in the cleaning of our guest rooms, casino, hotel lobby, meeting rooms, food & beverage outlets, public spaces and back of house areas.

What is the policy for wearing a mask? Is it optional?

Under current CDC guidelines, all guests are required to wear a mask within indoor public spaces.

What precautions will employees be taking to ensure the safety of Downtown Grand guests?

All employees have attended a mandatory reorientation on all new procedures and protocols with an emphasis on social distancing, proper use of PPE, safety and sanitation standards and proper response to any potential cases of virus infection on the property. Shared tools and equipment will be sanitized before, during and after each shift or when the equipment is transferred to a new employee. Frequent handwashing with soap and hot water will be mandated during shifts, before and after breaks, and any other activities that require extensive guest and staff interaction.

Hotel Rooms

What additional cleaning procedures can I expect while staying at Downtown Grand?

Our award-winning housekeeping team practices stringent cleaning and disinfecting protocols, and have implemented the following actions:

  • Enhanced guest room attendant training
  • Our housekeeping team conducts a cleaning and disinfects your entire room before arrival, meeting or exceeding CDC guidelines.
  • Utilization of electrostatic sprayers
  • New technologies, including UV guns, to improve cleaning
  • To ensure your safety and the safety of our team members we will not enter occupied hotel rooms during your stay
  • Special requests for towels, pillows, amenities, etc. are available for delivery 24 hours a day.

Special requests for towels, pillows, amenities, etc. are available for delivery 24 hours a day.

Restaurants / Bars

What new health and safety protocols are being implemented in your restaurants?

The Downtown Grand meets or exceeds guidelines from the FDA Food Code, SNHD Food Regulations, and Nevada Revised Statutes. We follow sanitation guidelines and utilize training aides backed by SNHD and the National Restaurant Association. To address the current situation, menus have been slightly altered to ensure efficiency and minimize risk. In addition, outlet hours are adjusted to provide downtime for extensive sanitizing and increased staff training.