US / Canada: (855) DT-GRAND
Direct: (702) 719-5100

Downtown Grand FAQ


What time is check in?

Check in is at 3:00 pm

What time is check out?

Check out is at 11:00 am

Do you charge for parking?

Parking is always complimentary for hotel guests. For non-hotel guests, we validate parking for guests who spend $25 at any of the on-property restaurants. Otherwise, prices for parking are:Monday-Thursday:

  • 0-2 hours: $8
  • 2-4 hours: $10
  • 4-12 hours: $12
  • 12-24 hours: $15

Friday through Sunday there is a flat rate of $15 for every 24 hours in the garage. (Fee waived with validation)

Do you charge a resort fee?

We do charge a resort fee. The resort fee comes to $32.77/day after tax. The resort fee includes access to the Citrus Grand Pool Deck, WiFi connection throughout the property, access to the fitness center, and complimentary self-parking as well as other amenities. You may see all of the amenities included in the resort fee here.

Can I check in early?

Early check-in is based on availability as early as 9 am. You may call the front desk to see if early check-in is available. There is a $15 early check-in fee.

Do you offer late check-out?

Late check-out is based on availability. You may call the front desk on the day of check-out to see if early check-out is available. If available there is no fee for late check-out.

What is the cancellation policy?

Cancellation policy is 24 hours in advance for full refund.

What is the minimum age for check-in?

The minimum age for check-in is 21.

Are there smoking rooms?

Smoking rooms are available upon request.

Do you allow pets?

Downtown Grand allows service animals only.

Do you have free WiFi?

WiFi is included in the resort fee.

What are the hours of your Fitness Center?

The fitness center is open 24 hours a day.

Do you provide transportation to the airport?

Downtown Grand does not provide transportation to and from the airport. We recommend using a local company or a rideshare service. The Rideshare pick up is located on 3rd Street.